Refund policy
Returns & Refund Policy — Robert Lamps
14-Day Return Window
You may request a return within 14 calendar days from the day your lamp is delivered to your address. Calendar days include weekends and public holidays. Requests made after this period cannot be accepted.
To be eligible for a return, your lamp must be in the same condition you received it: unused, undamaged, and in its original packaging, together with the receipt or proof of purchase.
How to Start a Return
You can start your return request through your customer account at: https://shopify.com/105959588178/account
You can also contact us at robertlampsif@hotmail.com.
⚠️ Checked out with a phone number only (no email)? The customer account link above requires an account linked to an email address. Instead, use the link in your order confirmation SMS, or email us at robertlampsif@hotmail.comwith your order number.
Once your return is accepted, we'll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping is paid by the customer. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. The only exception is if the lamp arrived defective, damaged, or incorrect, in which case we will cover the return.
Refunds
Your refund will be issued once the returned lamp arrives at our return address and has been inspected. Approved refunds are sent to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your return arrived, please contact us at robertlampsif@hotmail.com.
Damages and Issues
Please inspect your lamp upon delivery and contact us immediately if it is defective, damaged, or incorrect, ideally with photo or video proof, so we can make it right as quickly as possible.
Non-Returnable Items
- Lamps made to the customer's own specifications (e.g., a lamp with a custom name, text, photo, or measurements requested by the customer)
- Gift cards
Note: standard catalog lamp designs (team, character, or theme designs chosen from our existing collection) are notconsidered personalized just because they are handmade, and remain eligible for return. Sale and discounted items are also eligible.
European Union Customers
If you reside in the European Union, you have the right to withdraw from your purchase within 14 calendar days of delivery, without giving any reason. Notify us within that period (through your customer account or at robertlampsif@hotmail.com), then send the lamp back within 14 additional calendar days. This right does not apply to lamps made to your own specifications, as listed above.
Return shipping costs are paid by the customer, unless the item is defective, damaged, or incorrect. We will refund the full amount, including the original standard shipping cost, within 14 calendar days of your withdrawal notice. We may withhold the refund until we receive the lamp or you provide proof that it has been shipped back, whichever comes first. If you chose an upgraded shipping method, only the standard-shipping equivalent is refunded.
For any questions, contact us at robertlampsif@hotmail.com.